"Our decision to switch software providers was not taken lightly as we had been with our previous supplier for nine years. Our frustrations stemmed from an inability to easily access our data and to report on it in formats that were of value to our business, and the provision of a fully integrated, automated solution from order through to the GL. Courier Complete took the approach of finding out what we were looking for and worked with us to develop a solution that satisfied both these requirements as well as providing the utility we already had. Our conversation went better than expected with the complete support of their office, and now we have automated many of the analytics that we previously had to compile manually. They have proven themselves to be both technically and personably at the head of their industry."
"Our customers were happy with our delivery service but demanded Internet tracking of their shipments. After seeing what was out there, Courier Complete was the only software company that met the demands of our customers. Issue: Real time tracking at an affordable price; solution: Courier Complete. Bravo, finally a company that understands all aspects of the Messenger-Courier business. Courier Complete is on the way to becoming our industry's defacto standard in software solutions."
"We have dealt with several other software companies over the years but have not found the level of professionalism Courier Complete has demonstrated to Rapid Express, from their Sales Team through Customer Support. It has been a great pleasure dealing with the Courier Complete team!"
"Courier Complete offers the best full service software in the courier industry. Clean screens and ease-of-use have made it an invaluable resource. Simplified pricing, billing and driver settlements have reduced payroll hours significantly. They keep in pace with the needs of their customers, yet stay cutting edge with today's technologies."
"After evaluating all major courier software systems available it was clear that Courier Complete is the best. After my purchase I also learned that Courier Complete's support team is just as great. I thank Courier Complete for providing us with software that is so easy to use and support service that has been second to none."
"We've purchased software from some of the biggest name providers in the industry. Courier Complete, hands down, out performs any other software by price, consistency and usability. Their product is second to none!"
"Courier Complete offers us an easy-to-use, technologically advanced software solution. Thanks to it, over 60% of our orders are now automated, thereby greatly reducing our overhead costs. Since we started using COurier Complete, our clients have become impressed with our IT abilities. It has helped increase our market share and facilitate our operations. It is an essential part of our business"
"Dear Tony,
When we originally looked at your software and considered it for All Canadian, we were impressed with the benefits we felt it could offer us. However we already had significant investments in technology. Our customers were heavy users of Internet Order Entry; our couriers were established on Mobile Data, etc.
Changing to your software meant replacing a significant portion of our network hardware, replacing all our mobile data devices, hosting our web order-etnry system and a group of other significant changes. Of course it also meant moving to more current technologies, gaining greater control of our systems and putting an end to transaction charges.
We took our time, met your people, visited with a number of your customers and finally decided to take the necessary risks, make the required investments and change to Courier Complete.
The change is now behind us, the questions we are generally asked are best answered as follows:
Was it worth it?
Yes it was worth it, the current system is far superior to the one it replaced.
Did we accomplish all we wanted to accomplish?
In truth, you and your team have exceeded our expectations. The system does what we expected it would do, your people are accessible and responsive whenever we need them and you are continuing to develop and improve your product.
Would we again?
Yes. However based on the experience we've had with Courier Complete thus far, I doubt we'll ever need to."
